Project Manager — Innovative Interfaces, Professional Services Department — Dublin, Ireland

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PROJECT MANAGER

PROFESSIONAL SERVICES DEPARTMENT

 

Innovative Interfaces creates cutting-edge products that allow libraries to succeed in a modern technology environment and the freedom to implement solutions that best meet their specific needs.

An established company with a vision for the future, Innovative connects with thousands of libraries of all types in over 50 countries.

Based in Dublin, Ireland, this position in the Professional Services Department (PSD) will be responsible for managing the overall implementation process for new customers and special projects for existing customers. The position is responsible for ensuring a timely and successful system implementation in a proactive and efficient manner. This individual will have excellent organizational, communication, and facilitation skills and will report to the Manager, Implementation Project Management.

 

RESPONSIBILITIES:

  • Lead the team responsible for the implementation of new customer sites and significant projects for existing customers.
  • Ensure that the Innovative Implementation Team is coordinating efforts with each other and with the customer.
  • Act as Innovative’s primary contact with customers throughout projects, including oversight of day-to-day interactions with the customer’s team as well as reporting of progress and critical issues to management.
  • Ensure the resolution of all issues arising during project implementation and bring projects to a timely conclusion by coordinating team efforts and organizing communication related to the project within Innovative. Project issues may include hardware and software configuration questions, data conversion and loading issues, scheduling and delivery of training, product delivery, and custom engineering release and contract questions.
  • Track and report all significant project milestones, deadlines and issues according to organization standards.
  • Actively participate in the ongoing development and improvement of PSD processes and standards.

REQUIRED QUALIFICATIONS:

  • At least five years experience working on technology projects; experience with integrated library systems highly desired.
  • Demonstrated ability in successfully managing customer relationships.
  • Demonstrated skills in leading collaborative cross-functional teams.
  • Excellent interpersonal communications skills.

DESIRED QUALIFICATIONS:

  • MLS or equivalent experience.
  • Strong knowledge of the Innovative product line, especially the Millennium and Sierra systems.
  • Sound understanding of library technical practices and procedures.
  • Ability to speak and/or write in a foreign language a plus. Arabic desired; Spanish highly desired.

 

To apply please email directly: InnovativeInterfacesGlobal@iii.com<mailto:InnovativeInterfacesGlobal@iii.com>

 

This position will be based in the Dublin, Ireland office.

*Please note that to be considered for this position you must have authorization to work in the EU

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