Position Description: Responsible for providing direct assistance to library patrons in reference, periodical searches, and alternative media use. Also, responsible for supporting the library’s participation in a state-wide library-to-library loan program, including borrowing requests by local library patrons and lending requests from other libraries.
Other duties may be assigned. Assess patron needs and provide assistance using printed materials, automated databases and other library technologies. Instruct patrons in the basic usage of the Internet, automated or online services and resources, and other library technologies. Instruct patrons in the use of library equipment, including microfilm reader/ printers, computers, and print management and PC reservation systems. Respond and resolve requests for library materials, services and information or refer to librarians as needed. Receive, monitor and respond to interlibrary loan requests using computer software. Determine copyright guidelines and maintain records related to interlibrary loan transactions. Intercede with local patrons or other libraries regarding problems with interlibrary loan requests. Complete special projects, as assigned. Assist librarians with collection, development, programs or library services as needed. Assist patrons at the circulation desk when needed. Organize and shelve or file materials appropriately, such as alphabetically or by Dewey decimal classification number.
Location: Garland, Texas (Dallas area)
Employer: Nicholson Memorial Library System
Type of Library: Public
Salary Comment: $17,451.20 to $22,276.80 DOQ
Education: Four-year Bachelor’s degree. Up to 1 year experience in public library or customer service work environment. Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Experience: Bachelor’s degree in library studies, library science or related field of study. Up to 1 year experience in public library. Experience or background working in a diverse customer service environment. Training or experience working with mainstream social media (e.g. Facebook, Twitter, GoodReads, etc.). Working knowledge of library technologies and online resources.
Basic knowledge of the Dewey Decimal Classification system. Basic knowledge of library automated system functions. Basic knowledge of library material and information organization systems. Knowledge of proper public contact and telephone etiquette. Skill in assisting with circulation desk activities including shelving and retrieving books. Skill in utilizing Windows-based software. Skill in resolving customer complaints and concerns. Ability to organize work for appropriate and timely completion. Ability to work independently in the absence of the supervisor. Ability to easily adjust to fluctuating work schedules and work from any library or unit, as assigned. Skill in creating content using social media tools (e.g. Flickr, YouTube, etc.).
Contact: Kathi Mehan
Send Resume to: All applications must be submitted via the City of Garland website www.garlandtx.gov under Employment Opportunities. Phone 972-205-2475. Fax 972-205-2706
Special Instructions: Valid Class C driver’s license