Under administrative supervision, this individual is expected to use graduate-level degree and professional library work experience to manage a resource center. This individual will perform professional library work with a high degree of administrative and supervisory responsibility and a significant amount of independent decision- making. This individual is responsible for interpreting policies and providing public and/or support service. This individual performs related and other work as required.
Training and Experience
1. Attainment of B.A. or B.S. from an accredited university/college;
2. Attainment of graduate degree in Library and/or Information Science from an ALA-accredited university;
3. At least 3 years of full-time, professional (position requiring MLS, such as Librarian II, III or IV) experience;
4. Three years of full-time supervisory experience.
Knowledge, Abilities and Skills
Comprehensive knowledge of:
1. professional library management, principles, practices, and procedures;
2. library functions, facilities, and operations;
3. patron needs and library services to meet those needs;
4. computers and various software (Word, email, Internet, data entry, Excel, PowerPoint and Publisher);
5. automated library system, electronic and printed materials, resources and databases.
1. plan, prioritize, organize, and implement complex operations and long-range projects for their resource center;
2. establish and maintain effective working relationships with administrators, department heads, employees, vendors and the public;
3. understand and follow complex written and oral instructions;
4. use resourcefulness, tact, courtesy, and respect in dealing professionally with library patrons, employees and vendors;
5. deal with multiple and extra unexpected tasks and patrons simultaneously;
6. establish good patron and staff rapport;
7. create and maintain courteous, pleasant impressions of the library;
8. make decisions based on established policies and practices;
9. plan and present programs to targeted audiences;
10. collaborate with community partners;
11. resolve conflict;
12. supervise, train, evaluate, and discipline subordinates with input from supervisory team, as needed;
13. handle opening and closing duties and buildings and grounds issues;
14. participate in the hiring process;
15. handle money;
16. schedule staff and workflow for maximum effectiveness;
17. coordinate facilities management;
18. participate in collection development;
19. communicate effectively, orally and in writing, to groups and individuals.
1. administer multi-department, extended hours library;
2. learn how to use specialized equipment, software, and resources;
3. collaborate with HR to professionally conduct workplace investigations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to reach with hands and arms, stand, walk, sit, twist, use hands to finger, grasp, handle, feel or operate objects, tools, or controls, talk and hear. Hand-eye coordination is necessary to operate computers and office equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The employee is occasionally required to climb, balance, stoop, crouch, squat, kneel, and crawl. The employee must occasionally lift and/or carry up to 20 pounds, frequently lift and/or carry up to 10 pounds. Employee must frequently push and/or pull loaded book carts weighting up to 75 pounds.
1. Branch management: Coordinates, directs and supervises the work of a Resource Center Library; will work service desks; will be responsible for opening and/or closing the branch as needed.
2. Personnel: Hires, trains, supervises, evaluates, and disciplines four (4) full-time department heads who supervise seventeen (17) other full-time and part-time employees; also supervises two (2) part-time floating substitutes; trains Assistant Branch Manager in most of Branch Manager duties in order to act in the absence of the Branch Manager; fully participates in the hiring process; reviews work plans on a regular basis; maintains effective professional relationships with all staff and is available for the staff to discuss all issues as needed; completes payroll and approves leave requests utilizing Replicon software; schedules substitutes as needed; covers for personnel shortages; recommends staffing needs and changes; conducts investigations and resolves employee inquiries and/or complaints; assists administrative supervisors with handling of these and other personnel matters; participates in corrective action meetings; makes informed decisions based on policies listed in the Employee Handbook; keeps staff and supervisors informed on new policies and procedures.
3. Facility Management: oversees daily use, care and upkeep of the building and grounds including plumbing, heating/cooling, lighting and lawn maintenance; signs and keeps records of work completed; works with building cleaning service; responsible for cleanliness of facility grounds as needed; stocking and/or cleaning restrooms and other areas of the library as needed; ordering maintenance supplies as needed.
4. Branch Security: responds to after-hours security calls; instructs police officers and evaluates service; works with police officers maintains a current Branch Emergency Procedures Manual, emergency supplies, and ensures all staff are prepared to handle emergency situations; coordinates and conducts building evacuation drills at least semi-annually; completes reports on security incidents at the branch; monitors employee access to building; monitors police officers’ working hours;
5. Public Services: Oversees and coordinates the development of programs for the public with the help of department heads and/or branch staff; performs reference, readers’ advisory and circulation duties regularly; assists patrons in the selection of materials and the use of other library equipment, services, and/or special collections; answers routine questions, takes interlibrary loan requests; assists patrons in the use of databases, digital resources, Internet usage, software applications and hardware configuration; may conduct computer classes as needed; may plan and/or provide programming to various target audiences; may conduct and attend community outreach programs when needed; may give library tours and provide instruction in the use of the library facilities and services; may conduct investigations and resolve patron inquiries and/or complaints; may assist administrative supervisors with handling of these matters; may coordinate displays and promotional signage; may perform circulation duties: charges, discharges and renews library materials; answers telephone; registers new borrowers; updates registration records; pulls and processes request materials.
6. Finances: Responsible for counting Fines and Miscellaneous Receipts on a rotational basis and preparing money and reports to be sent to SML Financial Assistant; monitors and signs off on staff expenditures; monitors money within the branch.
7. Reports: Monitors records of all Circulation-related functions including all daily reports on finances and patron hold requests; responsible for generating monthly reports on all facility use including Information Services, patron computer usage, meeting rooms, and programs; may reconcile all Work Flows item reports such as pending transits and missing items.
8. Collection Development: Reads reviews and offers suggestions to Acquisitions staff for selection of branch-appropriate materials; weeds collection on an on-going basis; processes all new materials for circulation.
9. Professional Development: Attends monthly management meetings, meets monthly with supervisor to review work plan; meetings with Department Heads; meetings of appointed committees, and workshops and conferences.
10. Shelving: Empties book drop, files and sorts; shelves materials; straightens materials on shelves; reads shelves for proper order; searches for lost materials.
11. Other duties as required.
PRESENT SCHEDULE [subject to change without notice]:
Monday – Friday: 8:00 a.m. – 5:00 p.m.
Some evenings and Saturday shifts may be required as needed.
Will work some Sundays on a rotational basis, year-round.
96 hours vacation (with increases every other year up to 352 hours), 11 paid holidays/year + 1 personal day, 120 hours sick leave/year. Medical, dental and life insurance; library pays 70% of employee’s and dependents’ insurance premiums. Retirement system with the City of Shreveport. Tuition reimbursement available after one year of employment. Good library support for continuing education and attendance at conferences.
Two weeks after selection
$28.26/hour + benefits
A criminal background check and a drug screening are part of the pre-hire process. We do not discriminate on the basis of race, ancestry, color, national origin, sex, religion, age, marital status, non-job related physical or mental disability, veterans’ status, sexual orientation or gender identity. Our facilities are non-smoking facilities.