Under general supervision, this individual is responsible for a variety of public service duties in various phases of library operations. This position may include the exercising of judgment and discretion in performing library routines with technical advice available when needed and the determining of methods necessary to accomplish duties and objectives. This individual may exercise supervision over staff of lower classifications and is responsible for interpreting policies and providing public service. This job requires knowledge of library principles, practices and procedures. This individual performs related and other work as required.
1.High School diploma or equivalent.
2.60 semester hours of successful college course work
At least 2 years of paid, full-time equivalent customer service experience (2 years of part-time experience = 1 year of full-time experience).
3.Preference will be given to those with an ALA-accredited Library Support Staff Certification (LSSC).
4.Supervisory experience preferred.
Knowledge, Skills and Abilities
Good knowledge of:
1.standard library principles, practices and procedures;
2.computers and various software (Word, email, Internet, data entry);
3.automated library system, and electronic and printed materials, resources and databases.
1.understand and follow written and oral instructions;
2.make decisions based on established policies and practices;
3.deal with multiple and extra unexpected tasks and patrons simultaneously;
4.plan and present programs to targeted audiences.
1.use resourcefulness, tact, courtesy, and respect in dealing professionally with library patrons, employees and vendors;
2.create and maintain courteous, pleasant impressions of the library;
3.establish good patron and staff rapport;
4.train, evaluate, and discipline subordinates;
5.handle opening and closing duties and building and grounds issues;
6.participate in the hiring process;
7.use Dewey Decimal system.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to reach with hands and arms, stand, walk, sit, twist, use hands to finger, grasp, handle, feel or operate objects, tools, or controls, talk and hear. Hand-eye coordination is necessary to operate computers and office equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The employee is occasionally required to climb, balance, stoop, crouch, squat, kneel, and crawl. The employee must occasionally lift and/or carry up to 20 pounds, frequently lift and/or carry up to 10 pounds. Employee must frequently push and/or pull loaded book carts weighting up to 75 pounds.
1.Branch management: Manages a part-time branch. As a working supervisor, coordinates, directs and supervises all of the work of a branch and will work at service desks; may be responsible for opening and/or closing the branch.
2.Personnel: May assist with training and supervising employees; maintains effective working relationship with all staff and is available for the staff to discuss all issues; may complete payroll and may approve leave requests utilizing Replicon; may schedule substitutes; may cover for personnel shortages; may recommend staffing needs and changes; may assist with conducting investigations and resolving employee inquiries and/or complaints; keeps area manager informed of staff/department issues; may assist administrative supervisors with handling of these and other personnel matters; may participate in corrective action meetings; makes informed decisions based on policies listed in the Employee Handbook; keeps staff and supervisors informed on new policies and procedures.
3.Facility Management: may assist with overseeing daily use, care and upkeep of the building and grounds including plumbing, heating/cooling, lighting and lawn maintenance; signs and keeps records of work completed; may work with building cleaning service; may be responsible for cleanliness of facility grounds; may stock and/or clean restroom and other areas of the library; may order maintenance supplies.
4.Branch Security: Responds to after-hours security calls; utilizes emergency supplies, and ensures all staff are prepared to handle emergency situations; may assist with coordinating and conducting building evacuation drills at least semi-annually.
5.Public Services: Oversees and coordinates the development of programs for the branch; performs reference, readers’ advisory and circulation duties regularly; assists patrons in the selection of materials and the use of other library equipment, services, and/or special collections; answers routine questions, takes interlibrary loan requests; assists patrons in the use of databases, digital resources, Internet usage, software applications and hardware configuration; may conduct computer classes; may plan and/or provide programming to various target audiences; may conduct and attend community outreach programs; may give library tours and provide instruction in the use of the library facilities and services; may conduct investigations and resolve patron inquiries and/or complaints; may assist administrative supervisors with handling of these matters; may coordinate displays and promotional signage: charges, discharges and renews library materials; answers telephone; registers new borrowers; updates registration records; pulls and processes request materials.
6.Finances: Assesses and collects fines for overdue materials and payment for lost materials from patrons; makes change for patrons; collects and records payment for printing and faxing; count money on a rotational basis.
7.Shelving: Empties book drop; assists with filing & sorting; shelves library materials; straightens library materials on shelves; reads shelves for proper order; searches for lost library materials.
8.Reports: Assists in the preparation of reports and maintenance of records.
9.Collection Development: may read reviews and offers suggestions to Acquisitions staff for selection of branch-appropriate materials; weeds collection on an on-going basis.
10.Professional Development: May attend monthly management meetings, meetings of appointed committees, and workshops and conferences; meets monthly with supervisor for work plan meeting.
11.Performs other duties as required.
PRESENT SCHEDULE [subject to change without notice]:
Monday – Thursday: 12:00 p.m. – 6:00 p.m.
Some evenings and Saturday shifts may be required as needed.
April 6, 2015
$11.75/hour + benefits
All interviews are conducted on-site, in person. No interviews will be conducted by phone or Skype. A criminal background check and a drug screening are part of the pre-hire process. We do not discriminate on the basis of race, ancestry, color, national origin, sex, religion, age, marital status, non-job related physical or mental disability, veterans’ status, sexual orientation or gender identity. Our facilities are non-smoking.
To apply for this position, please visit our website at http://shrevelib.applicantpro.com/jobs/. Application deadline is March 30, 2015.