Circulation Assistant – St. Charles Parish Library – Destrehan, LA

Classification: Part-time Assistant

FLSA Status: Non-Exempt

Reports to: Circulation Supervisor

Supervises: None

Primary Duties

  • Provide friendly and helpful service to library patrons.
  • Assist patrons at service desk and over telephone by performing circulation duties. (For example: checking out and renewing materials; placing holds; collecting fees and fines; registering borrowers; explaining policies and procedures and granting exceptions when necessary.)
  • Perform other procedures related to circulation of materials. (For example: checking in materials; processing holds; processing overdue and other notices; emptying materials return bins; maintaining inventories, statistics. May assist with processing lost/damaged materials.)
  • Provide reference and research assistance to patrons, assist patrons in finding materials and using electronic resources.
  • Answer telephone in a timely, friendly and professional manner, take messages, route telephone calls to appropriate destinations.
  • Plan and coordinate programs and exhibits to create interest in and enjoyment of the library as directed by supervisor.
  • Represent the library at various promotional events and activities as directed by supervisor.
  • Create flyers and other publicity materials to advertise upcoming programs and services.
  • Deal with behavioral issues that may disrupt normal use or operation of the library. Assist with maintenance of building security. For example: enforcing library policies for patron behavior; participating in disaster and emergency procedures; completing incident reports and calling police or other official assistance, when necessary.
  • Prepare materials for shelving or filing. Inspect, clean as necessary, and sort materials.
  • Search stacks and other areas for claimed returned, traced, lost, missing, or other items.
  • May make closing and other necessary announcements.
  • Attend training courses and undertake special training activities as directed.
  • Perform work of library page, as needed or assigned. May direct routine tasks of library page.
  • May perform similar work in other departments or branches.
  • Work cooperatively and in professional harmony with staff members, administrators, and the community.
  • Follow all library policies and procedures.
  • Perform other duties and assignments as required.

Education, Experience, and Training

  • Must be at least 18 years old and have a state approved or accredited high school diploma, General Equivalency Diploma (GED) or High School Equivalency Diploma.

Knowledge, Skills, and Abilities

  • Ability to provide courteous public service and to present clear explanations of established policies and procedures. Ability to think and act appropriately under pressure.
  • Ability to learn and effectively use the library’s automation system to check materials out to patrons, check returned materials back in, register new patrons, place holds, etc.
  • Ability to use computers and assist patrons in using library computers.
  • Familiarity with Microsoft Office Suite or other open source office programs, the Cloud, social media, tablets, e-readers and smartphone devices.
  • Ability to find and download applications from multiple app stores on multiple devices.
  • Ability to create flyers, documents, spreadsheets and assist others in the use of the Microsoft Office suite and the Internet.
  • Ability and willingness to learn and use new software.
  • Strong communication and interaction skills and the ability to relate to people of all ages.
  • Ability to provide research assistance.
  • Willingness and ability to assist in planning and organizing library programs and activities.
  • Exhibit flexibility and possess a high degree of patience and tolerance.
  • Ability to follow multi-step written and/or verbal instructions and to perform routine procedures involving several steps. Ability to exercise valid judgment in evaluating situations and making decisions. Ability to work with limited direct supervision.
  • Ability to accurately and efficiently sort and shelve materials in alpha-numeric order.
  • Ability to establish and maintain effective working relationships with library staff members and the public.
  • Ability to work in a team setting. Willingness to assist and support coworkers, contribute ideas, and maintain flexibility.
  • Ability to adapt to a rapidly changing environment.
  • Capacity to be easily understood on telephone. Demonstrated knowledge of proper telephone etiquette; ability to use phone systems; ability to take messages and route them to the appropriate staff member or department.
  • Willingness and ability to understand and support the fundamental principles of library services, such as: open access to library materials in any format for people of all ages; the library’s obligation to provide materials representing as many points of view as possible; and a patron’s absolute right to privacy in dealings with the library and with respect to records maintained by library.

Hours and Working Conditions:

  • Regular work schedule is generally 20 hours per week and will be no more than 27 hours per week. It may include some weekend and evening hours.
  • Ability to lift and move items and materials up to 40 pounds in weight; push or pull carts loaded with materials weighing more than 150 pounds.
  • Must be able to place books and other materials in proper alpha-numeric order on shelves at various heights, ranging from floor level up to 84” high. May need to use step stool.
  • Must be able to perform job in areas where seating cannot be provided.
  • Must be able to work in book stack areas where there is exposure to dust, newsprint, etc.

If you are interested in applying for the position, please email a resume with a cover letter expressing interest via email to Applications will be accepted until 5 p.m., Friday, March 20th, 2015.