Patient Information Specialist – Lafayette General Medical Center – Lafayette, LA

The successful candidate will have direct face-to-face customer contact and telephone interaction with their customers. The position will consist of a multitude of duties involving those of a clerical nature, customer service oriented duties, and the registration and scheduling of patients.

SUPERVISORY RESPONSIBILITIES:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Prioritizes telephone calls to efficiently meet caller’s needs.
  • Demonstrates appropriate judgment and decision-making skills when setting priorities.
  • Remains calm and effective when communicating with customers.
  • Demonstrates highly developed interpersonal and communication skills to effectively communicate and collaborate with physicians and all entities of LGMC.
  • Registers customers in a prompt, efficient and courteous manner in One-Call and PM OFFICE applications.
  • Interacts with Physician / Physician office staff and / or Payer to meet the appropriate requirements for pre-admission certification and pre-approval.
  • Refers all known cases of high recidivism to the Utilization Reviewer for follow-up.
  • Assures that insurance and demographics are verified on all encounters.
  • Accurately enters and schedules procedures according to physician orders.
  • Receives / maintains accurate initial and updated customer information where appropriate.
  • Ensures all customer feedback is routed accurately for appropriate follow-up.
  • Communicates pertinent information regarding customers to the appropriate departments, including Case Management,
  • Utilization Management, Patient Accounts, and receiving departments, when appropriate.
  • Where appropriate insures that patients know of their financial responsibility before accessing LGMC.
  • Creates the patient packet for next day work and ensures all patients that are
  • Pre-registered have a packet with orders attached. If orders are not received at time of pre-registration, initiates a call to the ordering physician office.
  • May function primarily in the registration role, insurance verification role, scheduler role, or pre-registration role, providing leadership as required.
  • Seeks guidance and directions as necessary in the performance of all work duties.
  • Is able to perform job duties in all work areas of Patient Access including: Frontline Access, Insurance Verification, Pre-Registration, and Scheduling.
  • Is able to demonstrate 5-STAR customer service even under adverse conditions.
  • Is able to follow the LGMC Attendance Policy and keep absence to a minimum.
  • Clock’s in and out each shift accurately.
  • Is able to work independently and efficiently to meet the demands of our customer population.
  • Is responsible for all other duties not listed in this job description.

Minimum Requirements

EDUCATION/TRAINING/EXPERIENCE:

  • High School Degree or GED required. College or technical education preferred.
  • 2 or more years work experience in a medical setting.
  • 2 or more years experience in a pc-based system and mainframe based system.
  • Excellent customer service skills including communication skills and interpersonal skills.
  • Able to handle multi-tasking in various duties while maintaining productivity.
  • Must be professional at all times and able to remain calm in adverse situation.
  • Working Knowledge of Windows required.

EQUIPMENT OPERATED:

  • Computer
  • Various types of medical instruments & equipment

PHYSICAL DEMANDS AND WORKING CONDITIONS:

  • Medium Work as defined by the U.S. Department of Labor constitutes a maximum lift of 21-50 pounds on occasion and/or a maximum lift of 11-25 pounds on a frequent basis
  • May be required to assist in the turning, lifting, or moving patients as well as walking about from patients’ rooms, as well as to and from various hospital areas

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