WIC Desk Internship – Penn Libraries – Philadelphia, PA

David B. Weigle Information Commons: WIC Desk Internship
Penn Libraries
Philadelphia, PA
http://www.library.upenn.edu/hr/internship/wicdeskintern.html
Availability: one year long position currently available

Hours: 20 hours per week. Some evening and weekend hours required.

Salary: $15/hour.

Overview:
Reporting to the Director of the Information Commons, the WIC Desk Intern handles core student assistance activities. Primary requirements are the ability to work independently, comfort working with patrons, strong communication skills, familiarity with technology and software, and flexibility. Evening and weekend hours are expected.
The WIC is a collaborative space on the first floor of the Van Pelt-Dietrich Center; details are at http://commons.library.upenn.edu (Interns may also help staff the Education Commons.)

Duties and Responsibilities:

Serve as the initial point of contact for all visitors to the Commons, handling directional and general questions. Assist patrons with services and equipment. Refer students to academic support services
Assist patrons in following the policies and procedures of the Commons, especially with regards to group study room reservations
Assist instructors and faculty with educational technology
Provide overview of Commons services, technology, and programs to visitors
Schedule rooms and appointments for Commons staff and program partners
Handle signage and questions relating to course sessions, workshops and special events hosted by the Commons
Design and conduct technology training workshops for students and faculty
Write blog posts and ad-hoc reports
Conduct social media, web and print outreach for Commons activities
Track and communicate with Library staff about equipment and facilities issues
Work with the Director to develop online and print documentation
Provide appointment-based assistance to patrons and students
Qualifications:
Enrollment in a graduate degree program in library or information science or related field is expected.
Previous experience in an academic setting preferred; previous experience in an academic library or in providing academic support services highly desirable.
Public services orientation, interpersonal, communication, and organizational skills needed
Attention to detail and the ability to juggle multiple tasks
Familiarity with word processing, spreadsheet and searching software applications required. Candidates should be comfortable with and enthusiastic about educational technologies.
Teaching experience preferred
To apply, please submit a resume and letter of interest to the attention of:
Elizabeth Martin
martinev@pobox.upenn.edu
Please write “WIC Desk Internship” in the subject line.

The University of Pennsylvania values diversity and is an affirmative action/equal opportunity employer.

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