Library Information Associate, Senior, University of Arizona Libraries, Tucson, Arizona

Library Information Associate, Senior, Delivery, Description and Acquisitions Dept., University Libraries. The University of Arizona, Tucson. Full-time LIA, Sr. shares responsibility to lead physical processing of interlibrary loan (ILL), document delivery and video streaming of local and ILL materials.  Supervises 7-10 student workers, including: planning, coordinating and prioritizing daily work; training, coaching and enforcing expectations to meet quality standards. Position includes: customer service and reference assistance; troubleshooting equipment and systems; high level problem solving and decision making; budget and data reporting; and developing training documentation.  Requires: Bachelor’s degree AND 3 years progressively responsible library experience; OR 7 years experience. Salary: $32,498-$39,307 annually/DOE plus outstanding UA benefits.  Application reviews begin 12/14/15.  For full details and to apply, go to:, Job #S20817. The University of Arizona is an Equal Employment Opportunity/ Affirmative Action Employer – M/W/D/V.

Minimum Qualifications
• Demonstrated leadership skills, including evidence of excellent initiative, organizational and time management skills; evidence of the use of good judgment and solid analytical and problem-solving skills, with ability to work autonomously with minimal supervision.
• Demonstrated ability to hire, train, coach, mentor and evaluate the work performance of student workers. Includes the ability to create effective training documentation, deliver training, and assess learning outcomes.
• Demonstrated skills in troubleshooting hardware and software, and the ability to acquire and apply new technology skills.
• Evidence of excellent written and verbal communication skills, including interpersonal skills in developing and maintaining good working relationships.

Arizona Board of Regents Minimum Qualifications
Bachelor’s degree AND three years progressively responsible library experience; OR seven years progressively responsible library, information center or related work experience; OR, any equivalent combination of experience, training and/or education approved by Human Resources.

Preferred Qualifications
• Demonstrated ability to collaborate, prioritize work, and solve problems. This includes flexibility, being proactive, and following through on work assignments.
• Demonstrated customer service skills, including the ability to work with diverse people and serve a diverse population. Takes a proactive approach; coordinates with peers in order to effectively meet customer need; and initiates effective interventions that result in customer satisfaction.
• Demonstrated experience with interlibrary loan and/or document delivery and its management systems (for example: ILLiad and OCLC).
• Demonstrated use of spreadsheet or database software (Microsoft Excel or Access), including formulas for budgeting and data analysis.
• Evidence of understanding the research process and various types of reference sources (e.g. library catalog, indexes and search engines).